What not to say or do to a client

Since moving from working in a digital agency to working client-side, I've been surprised at some of the things agencies have done.

Here's some advice:

  1. When the pesky client tries to negotiate the best price, don't call them a gypsy. That's just so wrong on many levels.
  2. Never accidentally email your new biz person's notes about the client to them. Especially when the first comment is "There are hot girls there".
  3. It's advisable to listen to your client. When they approach you to work with them on a 3 month contract, don't surprise them with another invoice for month 4 and say that your contracts roll on - 'you should have cancelled four weeks ago'. It was a 3 month agreement. If the client wanted a rolling contract, that's what they would have asked for.

I  know agency life is hard work - I did over 15 years in them. But it's harder when you're the client. Don't make it more difficult than it needs to be!

Photo by Hemera Technologies/AbleStock.com / Getty Images

Photo by Hemera Technologies/AbleStock.com / Getty Images