Since moving from working in a digital agency to working client-side, I've been surprised at some of the things agencies have done.
Here's some advice:
- When the pesky client tries to negotiate the best price, don't call them a gypsy. That's just so wrong on many levels.
- Never accidentally email your new biz person's notes about the client to them. Especially when the first comment is "There are hot girls there".
- It's advisable to listen to your client. When they approach you to work with them on a 3 month contract, don't surprise them with another invoice for month 4 and say that your contracts roll on - 'you should have cancelled four weeks ago'. It was a 3 month agreement. If the client wanted a rolling contract, that's what they would have asked for.
I know agency life is hard work - I did over 15 years in them. But it's harder when you're the client. Don't make it more difficult than it needs to be!